Return & Refund Policy

1. Introduction
At HOSSAMIRLTD, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a return and refund policy in accordance with UK consumer protection laws. Please read the following terms carefully before initiating a return.

2. Return Eligibility
- Items must be returned within 14 days of receipt.
- Products must be unused, unwashed, and in their original condition with all tags and packaging intact.
- Custom-cut fabrics and personalised items cannot be returned unless they are defective or incorrect.

3. Return Process
- To initiate a return, please contact us via our contact page with your order number and reason for return.
- Once approved, return the item to the following address:

Company Name: HOSSAMIR LTD

Company Number: 16655626

Address: 7 Coronation Road, Dephna House

- Customers are responsible for the return shipping costs unless the item is faulty or incorrect.

4. Refund Policy
- Refunds will be processed within 7 business days of receiving the returned item.
- Refunds will be issued to the original payment method used at checkout.
- Shipping costs are non-refundable, except in cases of defective or incorrect items.

5. Exchanges
- We only replace items if they are defective or damaged. If you need an exchange, please contact us via our contact page.

6. Non-Returnable Items
- Custom-cut fabrics, clearance items, and personalised products cannot be returned unless faulty.

7. Faulty or Incorrect Items
- If you receive a defective or incorrect product, please contact us within 48 hours of delivery with photographic evidence.
- We will cover the cost of return shipping for faulty or incorrect items and provide a replacement or full refund.

8. Late or Missing Refunds
- If you have not received your refund within the expected timeframe, please check with your bank or payment provider. If you still have issues, contact us via our contact page.

9. Contact Us
For any questions regarding our Return and Refund Policy, please reach out to us via our contact page.

HOSSAMIR LTD reserves the right to update this policy at any time without prior notice.